INDIVIDUAL FRONTEND
AND BACKEND
SOLUTIONS IN
E-COMMERCE

OUR E-COMMERCE SERVICES

Combinable modules to suit your requirements

Online Shop Set-up

Online Shop Set-up

Regardless of whether this involves the complete set-up of a new online shop for your business or taking over and advancing your existing shop.

 

  • Selection and implementation of a customised shop system
  • Certified business partner of the Shopware shop system
  • Technical support and take-over of shop hosting
  • Development of design, features and content
  • Connection to Amazon, Otto, Zalando and other marketplaces
  • B2B and B2C area
  • Advancement: internationalisation, usability and customer experience
  • Performance of online shop health checks

Online Marketing

Online Marketing

Individual marketing strategies for your online shop to generate traffic and sales.

 

  • Performance marketing
  • Newsletter
  • SEO
  • SEA
  • Social media marketing
  • Magazine
  • Promotions

Content Production

Content Production

We ensure an optimal online presence and are your partner for product presentation right from the very beginning.

 

  • Photo productions (model pictures and photography of accessories): planning, preparation, model management, photoshoots
  • Image retouching, image clipping and image selection
  • Video productions
  • 360° recordings
  • Product texts and descriptions
  • Optimisation of marketing texts
  • Content management
  • Support and optimisation of your online presence

 

Integrated services thanks to the established collaboration between the FastLane E-commerce experts and the creative SPICE MEDIA content pros.

Headless E-Commerce

Headless E-Commerce

What are the benefits of using our order and process platform?

 

  • Bundling of all relevant data
  • Transparent data structure
  • Mapping all processes in a system and control of process participants
  • Order and returns management
  • Item and supplier management
  • Customer and contract management
  • Master data management
  • Product sales via multiple channels (online shop, marketplace, point of sale, etc.)
  • Price differentiation (separation of currencies and sales channels)
  • Flexibility by integrating additional service components (customer service, financial services, etc.)

Shop Management

Shop Management

360° service: one point of contact for all your concerns.

 

  • Take-over of all administrative tasks in day-to-day business
  • Monitoring of ongoing processes in the front-end and back-end environment
  • Performance tracking, reporting and analyses
  • Item master data and content maintenance
  • Monitoring the product range
  • Management of the partner network
  • Integration and management of financial services
  • Usability optimisation
  • Continued development of your e-commerce business

Financial Services

Financial Services

We handle the entire payment transactions process.

 

  • Risk management
  • Payment methods (purchase on account, PayPal, credit card, etc.)
  • Credit notes
  • Discount campaigns
  • Debtor management
  • Receivables management
  • Collection

Customer Service

Customer Service

Our Customer Service team would be pleased to assist your customers: in pre-sales, sales and after-sales.

 

  • Telephone and written customer contact (multi-lingual)
  • Customer-friendly service times
  • Trained staff
  • 1st level support
  • Product advice and item availability
  • Customer history and customer data
  • Order status and shipment tracking
  • Information on the payment process
  • Returns and credit note status
  • Complaint management

Logistics & Fulfillment

Logistics & Fulfillment

Tailored integrated logistics solutions customised to suit your needs.

 

Warehousing

  • Goods in and quality check
  • Storage of all product categories based on DIN
  • Stock management and inventory
  • Pick & pack, packaging

 

Value-added services (VAS)

  • A wide range of value-added services: pricing, set building, labelling, packaging
  • Complete textile processing: tunnel finisher, manual ironing, form finisher, actual sizing, sewing, jersey flocking
  • Product photography

 

Infrastructure

  • Fully-equipped omni-channel warehouse real estate
  • Small solutions: for start-ups with rapid onboarding
  • Large solutions: with automation
  • Rapid scalability (“Black Friday proved”)

Last Mile Distribution

Last Mile Distribution

National and international transport solutions for a modern and reliable supply chain.

 

Central key account management

  • Contract management
  • Customer service
  • Insurance and claims settlement
  • Billing
  • Reporting

 

Supply chain management

  • Cut-off optimisation
  • Run-time optimisation
  • Carrier-independent direct injections
  • Returns management optimisation

 

Best price and best solution

  • Tender management
  • Selection of optimum transport solutions
  • Last-mile solutions
  • Synergy effects from preliminary/follow-up optimisations

Webshop operator

Webshop operator

 

Our merchant model: we sell for you based on your requirements.

 

Who does this suit?

  • You want to stay in the background
  • You want to overcome accounting hurdles
  • You do not have the necessary e-commerce know-how or the technical infrastructure

 

What is the process?

  • You remain responsible for product development, pricing and marketing
  • You are the owner of the stock
  • Your products are stored in our warehouse
  • We organise the shipping for our own account and are the direct contract partner with the end customer
  • You receive a monthly credit note of the product sales

 

What are the benefits?

  • The entire online business does not generate any effort in your internal organisation
  • No reporting in the balance sheet
  • No tax assessment
  • Convenient and detailed statement of transactions at the end of the month

Are you interested in our FastLane Commerce solutions?

Then please contact us!

 

Julian Esser

Senior Project Manager

+49 175 3409679

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